This project is based on a hypothetical scenario as part of the Udacity product management nanodegree.
Doordash is looking to automate food delivery using self-driving robots for trips that are less than 2 miles in order to reduce its operating costs and provide more reliable delivery times. The long-term goal is that these delivery robots will navigate sidewalks fully autonomously. Initially, there may be times when manual intervention will be required. This is where my hypothetical team was tasked with building a tool for the operations team that would allow them to view the status of deliveries and remotely take control of robots that need intervention (i.e., rerouting). The scope for this project included 4 stages of product management:
DoorDash is a company that connects people with the best in their cities. The operation cost for delivery under 2 miles is not sustainable and delivery feedback for these transactions is poor. Here I introduced Robodash, a tool that will help operations team monitor, track and control autonomous delivery service.
Success of the project would be measured using financial, customer, process and quality dimensions.
I developed the vision using a product roadmap with an initial investment of $1.2M.
I conducted a week-long design sprint and developed the following for each stage:
Check out the final prototype shown in the picture here!
Created a project blueprint using a provided coordination activities map template that included purpose, task, owner, stakeholders, role and deliverables. The main blueprint included tasks for the following purpose:
Developed a complete product requirements document (PRD) describing the entire scope of the project. Some key aspects included background, success metrics, UX flow, marketing strategy, customer support training, user guide, launch risk mitigation plan and post-launch feedback response.